In accordance with Decree-Law No. 24/2014 of February 14th, all items purchased at www.thecorkart.pt have a maximum period of 14 days to exchange or return your product. For The Cork Art to accept the exchange or return request, the product must be in perfect condition and not show minimal signs of use or misuse. Being in its original state means that the packaging, labels and the entire product must be intact.

To make an exchange or return, you must contact The Cork Art Customer Service via telephone, email or registered letter stating your desire to exchange or return the item(s) previously purchased, accompanied by the purchase invoice. original.

Exchanges or returns sent via CTT without identifying the sender will not be considered, and the customer is responsible for contacting Customer Service in advance before making any shipment.

In case of return “You must bear the direct costs of returning the goods.”

In orders for personalized items, The Cork Art reserves the right not to accept the exchange or return of the item(s) in accordance with article 17 of Decree-Law no. 24/ 2014, February 14th.

In accordance with article 12 of Decree-Law No. 24/2014 of 14 February, The Cork Art is obliged to refund within a maximum period of 14 days the amounts paid by the consumer of all amounts received, except the value of shipping costs.

If for any reason, The Cork Art feels the need to update the privacy policy, the consumer will be the first to be informed at least 30 days in advance.

For any other clarification, do not hesitate to contact The Cork Art